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Under the Distance Selling Regulations (DSR) you have 7 days from the receipt of ordered goods to cancel the order.  If you wish to do so, you must return the goods in their original condition at your expense to iota bristol, 167 Gloucester Road, Bristol BS7 8BE.  Please enclose details of your order with the goods, together with your reason for returning.  Please ensure that the goods are properly packaged: you have a statutory duty under the DSR to take reasonable care of the goods, and a refund may be refused if you fail to do so.

iota bristol is not responsible for customer returns that are not received.  Please note proof of postage is not proof of delivery, and we recommend returning high-value items using registered post. A refund of the amount paid for the goods and the p&p will be made to your credit/debit card following receipt of the returned goods. Please note that we will not refund the cost of returning goods unless those goods are faulty.

If the goods arrive in a damaged condition you must make a note on the carrier's delivery note (where applicable) and it will be your responsibility to inform us of the damage within two days of delivery.  You should notify us of receipt of faulty goods within two days of receipt by telephone or e-mail to ; we will then advise what to do next.  This does not affect your statutory rights.