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terms and conditions

This website is operated by iota bristol, 167 Gloucester Road, Bristol BS7 8BE.

Prices & currency
All prices are in pounds sterling. We accept most major credit and debit cards through our secure payment server and/or Paypal. No credit card details are stored on our database.

Stock levels and availability
We try to ensure that our website reflects our up-to-date stock levels.  However, because we also run a very fine shop at 167 Gloucester Road, Bristol, it is possible that an item is purchased in store at the same time as online.  If this happens, we can often order the product in for you, or we will offer a full refund or a similar product. We will always contact you to ask which you prefer.

Colours and appearance
Every effort has been made to represent our products accurately. Some variations in colour or shape may occur but we do our best to show the exact product wherever possible.  Unfortunately we cannot accept responsibility for any variations in the appearance or colour/hue of products.  All sizes are approximate.

Privacy
We use the information collected from you to process orders and to provide a more personalised shopping experience. We do not sell, trade or rent your personal information to others.

If you create an account with us your details are kept on file and can be changed at any time. If you elect to join our newsletter then we will use your e-mail address only for e-mails from iota bristol. You can leave the mailing list at any time and we try and always add a link at the bottom of every newsletter e-mail to unsubscribe easily. Alternatively, send an e-mail to with 'unsubscribe' in the subject line.

We employ other companies to deliver your purchases. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection legislation.

Copyright
All rights (including but not limited to copyright, trademarks and any other intellectual property right) relating to the information presented on this website (including but not confined to text, logos, illustrations and photographs) are the property of iota bristol or are included with the permission of the relevant owner. The material on this website may not be reproduced, published, distributed or otherwise made public without express prior written permission from iota bristol or the proper permission of the rightholder. You may print out and/or download information on this website for your own personal use.

Returns & cancellation policy
Under the Distance Selling Regulations (DSR) you have 7 days from the receipt of ordered goods to cancel the order.  If you wish to do so, you must return the goods in their original condition at your expense to iota bristol, 167 Gloucester Road, Bristol BS7 8BE.  Please enclose details of your order with the goods, together with your reason for returning.  Please ensure that the goods are properly packaged: you have a statutory duty under the DSR to take reasonable care of the goods, and a refund may be refused if you fail to do so.
iota bristol is not responsible for customer returns that are not received.  Please note proof of postage is not proof of delivery, and we recommend returning high-value items using registered post. A refund of the amount paid for the goods and the p&p will be made to your credit/debit card following receipt of the returned goods. Please note that we will not refund the cost of returning goods unless those goods are faulty.
If the goods arrive in a damaged condition you must make a note on the carrier's delivery note (where applicable) and it will be your responsibility to inform us of the damage within two days of delivery.  You should notify us of receipt of faulty goods within two days of receipt by telephone or e-mail to ; we will then advise what to do next.  This does not affect your statutory rights.

Secure payments: Collection of information by our payment company
We use Barclaycard payment acceptance to process your card. Our payment company uses secure server transactions which utilise a high level of encryption - customers connect using 128 bit SSL encryption. Our payment company also encrypts stored transaction information, ensuring that it's not tampered with. Our payment company captures your credit card information and will always ensure that this information is processed with very high levels of security. We only keep details of your purchases and address in our online database.We do not see any credit/debit card information at any time. Credit/debit card information is not kept on file by us or our credit card payment company.